Inside Fendi’s virtual room

Client Advisors have always stayed in touch with clients outside the store, but the lockdown has been a powerful accelerator. Silvia, Omnichannel Operations Specialist, and Francesco, Chief Technology Officer, take you on a deep dive inside Fendi's strategy around remote engagement and behind the scenes of the new Virtual Room.

Since the publication of this video, Silvia benefited from a promotion and is now Omnichannel Operations Supervisor.