Spanish & German Speaker Digital Care Service Advisor @ClientService

About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.

Position Overview: Based in our Client Services Centre in Brussels, the Digital Care Service Advisor is responsible for servicing Clients through proper and accurate handling of inquiries related to Care Services via phone, email and video. The Care Services Advisor will also be responsible for achieving assigned objectives in the areas of productivity and quality; as well as maintaining high operational standards and efficient use of key systems.

• Assess all incoming repairs and determine if the product is repairable, using the dedicated system and instructions.
• Handling, with the expected level of quality, a range of contacts with clients including (but not limited to): Payment collection, Quotation, Customer and quality service issues, etc.;
• Document all calls and email correspondence to track types of customer inquiries, advertising/editorial feedback, customer complaints utilizing a CRM software.
• Maintain the highest degree of customer service every day by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations by adhering to the Quality Customer Service Standards, Louis Vuitton Etiquette, and Louis Vuitton Selling Ceremony.
• Troubleshoot, analyze, and research all issues or problems with related repairs, sometimes requiring research to be conducted with the LV atelier.
• Communicate with Product Assessment, Logistics and Client Services team to report feedback on received shipments and to ensure that performance results and/or issues are properly relayed to the clients.
• Stay up to date on all product, company, and departmental information/initiatives while being proactive in identifying areas of improvement for the Client Care.

• Exceptional Client Centric mindset
• Excellent verbal and written communication skills in Spanish & German (proficiency in another language is a plus).
• Ability to learn quickly and maintain high performance level in a fast-paced environment.
• Excellent organization skills; effective time-management skills
• Be proactive, solution and detailed-oriented.
• Work both independently and as part of a team.
• Exceptional interpersonal skills: ability to interact with all levels of employees within the organization.
• Ability to handle multiple tasks simultaneously.
• Self-starter: ability to work with minimal supervision.
• Punctuality and schedule flexibility are essential.

Competencies required: customer focus, integrity and trust, composure, priority setting, dealing with ambiguity, functional/technical skills, written communications, timely decision quality and problem solving.

Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive 🌟

Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.

At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.

Louis Vuitton Client Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential.

Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team.